@TomAvitan wrote:
Hey guys,
I’m having the following issue, not sure how to resolve it according to the best practices with PagerDuty.We’re getting alerts from our monitoring service that are not self-resolving, meaning the service only triggers. The auto-resolution configuration is great for us - we set the alert to be kept sending every 20 minute and the auto-resolution for 20 minutes, meaning if the incident is still relevant there will be an open PagerDuty incident.
But that makes it hard to follow incidents. A responder might ack an incident and it’ll be closed while he’s working on it, the PagerDuty analytics would be hard to follow, etc. Having the incident auto-resolved x minutes after the last appended alert (or something like that) would solve it all. We would like to preserve the beauty of the auto-resolution: if an alert is no longer triggering, the incident was automatically solved, otherwise, there’s an open incident.
What should we do?
Thanks!
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