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Postmortem permissions seem to have changed
@JarretPeterson_qlik wrote: There seems to be a change lately (either by me, or by PD) that updated the permissions on the postmortem pages. My users are set to “Restricted” at the global level, and...
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Cultivating Engineering Leadership at PagerDuty
@LeeorEngel wrote: Hi, I’m Leeor Engel, Engineering Manager at PagerDuty and author of this blog post about how we’ve cultivated leadership within engineering using the project leadership model within...
View ArticlePD integration with Slack
@donniemac wrote: Anyone know how PD auths with Slack? From what I’ve read the bot is authorized at config time, but I’m trying to find out if it’s more detailed then that. Thanks for any info. Posts:...
View ArticleInterested in getting Early Access to new PagerDuty features?
@liberty wrote: Do you like collaborating and innovating to improve the lives of your coworkers? Do you want to be the first to know about new features that ease your on-call shift? PagerDuty has an...
View ArticleEventrule conditions doesn't work
@kutsyk-neocles wrote: I have incoming incidents from Azure which is sending alerts in the common alert schema. In my service, I would like to filter them based on the presence of the field, but I...
View ArticleGet new incident ID after merging with original incident.
@LironBenEzra wrote: Hi, We have an internal system that can recognize when there is a problem with it system. When it recognizes such a problem, it creates a new event in pager duty. As a result, a...
View ArticleDelete services
@gclavo wrote: Hi PD Support, How to delete the services i have created duplicate and i wanted to remove no longer needed. Thanks, George Posts: 1 Participants: 1 Read full topic
View ArticleIncidents stuck in ---waiting--- state in ServiceNow
@TROYPATTERSON wrote: Incidents are stuck in the —waiting— state in ServiceNow when a high priority incident is supposed to be created in PagerDuty. Posts: 2 Participants: 1 Read full topic
View ArticleCustomize when to escalate
@olivia1 wrote: Currently if an incident is acknowledged it won’t escalate until it’s either unacknowledged or the acknowledgment timeout is hit. Is there any way to customize the escalation policy so...
View ArticleStackdriver Incident Syncing
@olivia1 wrote: Currently if an incident generated in Stackdriver is acknowledged or resolved in Pagerduty it doesn’t update on the stackdriver side and vice versa. Is there any extra steps so that...
View ArticleIncidents created by Jira Cloud integration are not re-triggered after...
@AndreyTopchiy wrote: Incidents created by Jira Cloud integration are not re-triggered after changing status to Blocker one more time I found some problem with Jira Cloud - PagerDuty integration: I...
View ArticleUse API to suppress alerts during an incident
@gavstah wrote: Hi Team, What I’d like to do is to use the API to suppress alerts for a service or services while an incident is ongoing. No need to get a barrage of alert noise while all hands are...
View ArticleClear notification in app when incident is acknowledged
@StuPagely wrote: I often acknowledge incidents from within Slack, and sometimes from the web interface. When an incident is acknowledged, the notification on my Android device should disappear. A...
View ArticlePager Duty - JIRA integration not working properly
@MandarJoshi wrote: Hi, We did Pager Duty integration with JIRA , so that After every new incident created in Pager Duty, it creates the JIRA incident and it shows the JIRA link in incident details....
View ArticleAPI For Service Event Rules
@ZacharyCicala wrote: There have been a few previous requests for an API for service event rules. I was wondering if there have been any updates on this front? Our use case is to have per service...
View ArticleSNS topic Pagerduty Integration
@gomzi wrote: I don’t see any AWS SNS integration option in PD. My goal is to get a pagerduty alert whenever RDS event sends a notification for low storage. For now, I receive an email from SNS. I...
View ArticleEasily linking/integrating Incident Playbooks
@olivia1 wrote: If internally we have guides/playbooks for dealing with certain kinds of incidents I was wondering if there was any way we could easily link those in Pagerduty in the incident. It...
View ArticleCan I configure the notifications and the calendar appearance of the...
@ShalomSh wrote: Hi, My manager and I switch weekly on call shifts between us. We also back one another up, so when the one who’s on call doesn’t answer, the other gets the call. For this I use...
View ArticlePosting Slack Messages for Incident Status Updates
@olivia1 wrote: I was wondering if it was possible to post status updates for an incident in a slack channel based on the service. We have some stakeholders where getting status updates via a slack...
View ArticleAdding new users to a schedule with disrupting existing schedule
@BenedictFischer wrote: We manage our PagerDuty schedules with Terraform. When we add new users to a schedule it deletes the existing schedule including who is on call today as well as the upcoming...
View ArticleAdd Responder Automatically to slack channel
@olivia1 wrote: If a slack channel has been created and linked to an incident is it possible to automatically add responders to the slack channel who have been been manually added to the incident?...
View ArticleAutomatically notify responders when incident is resolved
@olivia1 wrote: When an incident is resolved is there a way to automatically notify/update all responders and or subscribers without manually creating a status update? Posts: 1 Participants: 1 Read...
View ArticleSURVEY: How has COVID-19 affected your incident response?
@KathleenLaneSmith wrote: Hello PagerDuty Community! With the challenges created by COVID-19, we want to hear how your oncall and incident response process has been affected so we can better meet your...
View ArticleGood Setup for our use-case
@jakob wrote: Hi, we are currently thinking about changing how we use PagerDuty and need some input on how we can achieve what we want. Current state: We have a few different services that describe...
View ArticleAllow multi select for blocks of time in layers of schedule
@smttysmth02gt wrote: It would be awesome if there was a way to multi select blocks of time in layers of schedules so you could do a mass override at once. Posts: 1 Participants: 1 Read full topic
View ArticleUser setting for working hours
@smttysmth02gt wrote: One complaint I’ve seen is that people should have a “working hours” that turns off notifications (outside of schedules) for anything outside of those hours. So this way we could...
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Writing Intelligent Health Checks for Kafka Services
@TanvirPathan wrote: Hi! I’m Tanvir Pathan, a Software Engineer at PagerDuty and I wrote a blog about creating health checks for systems reliant on Kafka. Check it out below! PagerDuty Writing...
View ArticleIncidents API not returning all results
@JoshuaWood wrote: (topic withdrawn by author, will be automatically deleted in 24 hours unless flagged) Posts: 2 Participants: 1 Read full topic
View ArticleDefault Team Selection for Web Portal.
@StephaneSimard wrote: Having no team filtering by default creates issues for organization setup to have multiple teams configured. It seems that we have had cases of people closing incidents,...
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PagerDuty University: New Virtual Trainings Available Now!
@nasim wrote: PagerDuty University is taking our Instructor-Led Trainings virtually! Our new Virtual Instructor-Led Training (VILT) catalogue is now available for distributed, remote teams that want...
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