ServiceNow integration issue

@Aniket_katerra wrote:

I am trying to modify the “PagerDutyInboundCustomScript” script so that I can set the category and subcategory on ServiceNow Incident based on the service from the PagerDuty Incident. However, the PagerDuty import row does not have values in the ServiceName and ServiceID. How can I modify the setup so that I can get these values in ServiceNow ?

PagerDuty import row -1.jpg1506×1686 148 KB

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