These are the Twitter accounts that PagerDuty uses.
@pagerduty is our general-purpose account. Follow it to educate yourself about our service, find out about blog posts and use cases, and discover how we can we help you do your job better.
@pagerdutyops is our status hotline. Whenever anything seriously goes wrong, it will be posted here. In fact, only operational issues of high importance will be posted here; when a tweet goes out from this account, you'll probably want to know. You should also check this account in the event of downtime. While we strive to prevent outages, should one happen, the notification will be posted here.
If you only follow one PagerDuty Twitter account, we recommend you follow @pagerdutyops. Copy the steps outlined in the link below to be notified immediately when @pagerdutyops tweets.
http://support.pagerduty.com/entries/23575107-PagerDuty-Outage-Notifications
@pagerdutyhelp is how we reach out to resolve customer service issues that come to us through Twitter. If you receive a response concerning a PagerDuty issue you tweeted about earlier, it will come from here. Additionally, updates to outages will come from this account.
If you have any questions or comments about our Twitter accounts, feel free to email support@pagerduty.com - or share them on Twitter!