@drabowitt wrote:
Hello All, one of the features I would really enjoy having as a Major Incident Commander is an Incident Commanders Command Panel.
When a Major Incident occurs I would be able to go into PagerDuty select the incident of question and be presented the panel. In the panel I would see the following
Status Block
- Status
- Incident Start Time
- Reported Time
- Incident End
- Time counter since incident started
- Time counter since last stakeholder communication sent
- Time counter since last action reported
Incident Summary Block
- Incident Number
- Call Bridge #support
- Code for call bridge
- Config Item (this means linking to my CMDB)
- Priority assignment
- Reporting Team/Individual/Service
- Summary
RESOURCE ENGAGED BLOCK
- A listing of who is engaged and when
SYMPTOMS
- Log of symptoms reported
- User Symptoms
- Technical Symptoms
ACTIONS BLOCK
- A list of actions taken and when
INCIDENT HISTORY BLOCK
A running log of incident history
- Example Tech #1 writes to the PagerDuty incident ticket or Chat log #ActionTaken: Updated bios setting which then would be recorded into the incident history
CAUSE AND RESOLUTION BLOCK
- Cause Theory - Not quite sure how to implement this yet
BTW: This would all feed into the postmortem document that I posted on early today.
Also important that the panel pulls from multiple resources such as Chat Channels and entries by other respondents into the “incident” itself.
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