"Customizing Phone & SMS Messages in Nagios" in Integration Guides - comment...
Thanks Ryan, that is much easier! As Leonardo Da Vinchi was purported to have said: “Simplicity is the ultimate sophistication. " :)I tested this out in the lab and it works just fine with...
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Dialing Extensions
If you want PagerDuty to notify you via a phone number that requires you to dial an extension, you can set this up in your contact methods. To do so, you can type in the 9-digit phone number and then...
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Creating a Generic API Service
PagerDuty integrates with a number of different monitoring tools. Otherwise, we integrate with other monitoring tools not included in the list (that can be configured to make an HTTP API call) using...
View Article"Creating and Deleting Overrides" in On-Call Schedules - comment added by Ken...
I can't even figure out how to delete an override from the "View" schedule page.. I can see the override layer, but there are no upcoming overrides because the override is already in progress. How am I...
View Article"Creating and Deleting Overrides" in On-Call Schedules - comment added by Dan...
Hi Ken, Thank you for bringing up the issue about deleting overrides from the "view" schedule page. You can achieve this by clicking on the "x" (within 'Upcoming Overrides' in the "color-bar" which...
View Article"Scheduling Layers" in On-Call Schedules - comment added by Mike Jandreau
I might be missing this (and am new to Pager Duty), but is it possible to re-order layers once they're created?
View Article"Scheduling Layers" in On-Call Schedules - comment added by Julian Martinez
Hello Mike,Layers appear in the order in which they were created, so it's not possible to re-order layers after they've been created. You would need to delete the upper layers (by clicking 'x' next to...
View Article"Scheduling Layers" in On-Call Schedules - comment added by Mike Jandreau
Julian,I think it'd save a bunch of time to be able to re-order the layers, especially when you're always changing the schedule around.For now, I'll just delete the layers and start over.
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Mobile Apps Version 2 Walkthrough
The new Version 2 of the PagerDuty mobile apps are a huge improvement over version 1. We focused on providing a much more responsive, cleaner interface which would provide you with quick access to...
View ArticleWhy do I have to confirm my SMS number?
Some SMS providers now require us to ask you to double opt-in before we can send you SMS alerts.Because our commitment to reliability requires redundancy we are asking for double opt-in from all users...
View Article"Group Alerting through a Workaround" in Tips & Tricks - comment added by...
+1 on group support.
View Article"What Is an Escalation Policy" in Escalation Policies - comment added by...
Can you please document a scenario here? It is very important to explain what the "Escalate after XX minutes" actually means.In the example figure above, what it means is that if the Primary On-Call...
View Article"What Is an Escalation Policy" in Escalation Policies - comment added by Dan...
Hi Rishi,Thank you very much for your feedback. I've made some changes to our guide based on your suggestions. Please let me know if you think this helps clarify the use of "escalation timeout"...
View Article"Mobile Apps Version 2 Walkthrough" in Mobile Applications - comment added by...
How does the app handle "Do Not Distrub" mode on iOS? I'd like it to alert me anyway...
View Article"Exporting Your Personal On-Call Schedules to Gcal/iCal/Outlook" in On-Call...
Very direct and easy to follow instructions.Thanks
View Article"Mobile Apps Version 2 Walkthrough" in Mobile Applications - comment added by...
Hi Jim,At this time there isn't anything tying the app to the Do Not Disturb mode. You could however add a PagerDuty contact into your favorites so that you receive calls/SMS messages when you're in...
View Article"Time-of-Day Alerting Workaround" in Tips & Tricks - comment added by...
Nice Techniques to Make Residential Home Movement Cost-effective Transferring residences having full tote and fat can be a time intensive and costly work. A whole moving desires plenty of period,...
View Article"Putting a Service in a Recurring Maintenance Mode" in Services - comment...
This would be a great feature to put in the UI so we don't have to handle this only through the API with a home-grown solution. Any plans for that?
View Article"Putting a Service in a Recurring Maintenance Mode" in Services - comment...
Hi Sean,We do have recurring maintenance windows as a feature request, although I don't have an ETA on it yet. I'll add you to the list of users that requested it so that when we do roll it out you...
View Article"Understanding PagerDuty User Roles" in Users - comment added by Tushar Dabhade
Would love to have a User Role that can just view the Incidents. No changes allowed. This will be for managers and above!
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