Customized Response Play Notifications
@RichNavis wrote: To my surprise, when I wanted to use pagerduty’s customized message instead of a standardized response during a response plays, I found out that variables are not supported in the...
View ArticleCalling Impact Metric Endpoint get Uninformative Error Message
@allengeer wrote: I am attempting to submit a metric via the impact metrics API to this endpoint: hostname: 'api.pagerduty.com', port: 443, path:...
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log_entries channel of type "email" missing property "body"
@JoshuaCarter wrote: Hello, We are migrating our product from the v1 API to the v2 API. I am trying to access the full details for an incident triggered by an email, namely the body of said email. In...
View ArticleAbout the FAQ category
@jcurreee wrote: Our Support team will share answers to the most common questions they get here. Posts: 1 Participants: 1 Read full topic
View ArticleEmail Integration working on subject filter not on from address filter
@whoisearth wrote: I have an email integration where I have the “Email Filters” set to “Accept email only if it matches ONE OR MORE rules below” The first run has the following: The email subject...
View ArticlePower BI and the PagerDuty Incident API
@jmartens wrote: Hi, I’m a Product Manager at PagerDuty and wanted to throw something out to the community. Has anyone used the PagerDuty Incident API to enable reporting and analytics in Microsoft...
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This IS NOT Fine: Putting Out (Code) Fires with Emily Freeman
@hadijah wrote: So the dumpster is on fire. Again. The site’s down. Your boss’s face is an ever-deepening purple. And you begin debating whether you should join the #incident channel or call an...
View ArticleHow to view list of incidents and associated postmortems
@Allyn wrote: Every week we do a review of the incidents from the previous week. One of the tasks is to ensure that all incidents have a postmortem. Is there a way to include the postmortem in the...
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Follow-the-Sun Schedules
@simonfiddaman wrote: So you want a follow-the-sun response to your alerting? Option 1: I want the best setup with the least overlap Create s Schedule, selecting UTC as the time zone because it...
View ArticleNotes field in the REST API?
@jamesw wrote: Hi, I am wanting to pull out some PagerDuty info from the REST API, and for the most part this is working great. However, it seems I’m not able to pull back the ‘Notes’ field, in which...
View ArticleSlack slash command — i'd like to pass values with the command
@KeithDixon wrote: Hi community — i’m trying to create the ability to create pagerduty incidents in Slack with a slash command, and have succeeded in that. But I’m reaching for something much more...
View Articleapi v2 schedule endpoint is extremely slow
@yiwensong wrote: I was wondering why the v2 endpoint for getting schedules seems to be extremely slow? >>> start = arrow.now(); requests.get('https://api.pagerduty.com/schedules',...
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Why can I edit a stranger's post?
@maggie wrote: As a new user, I was surprised to see that I have an Edit button (highlighted in the screenshot) on a PagerDuty employee’s post. Edit button on somebody else's pagerduty...
View ArticleQuestion on pushing a schedule out a week
@sparker wrote: Hi - question on pushing/pausing a schedule. We have a week at the end of December where, instead of our regular scheduled rotation for 8ish folks (where one person would be stuck that...
View ArticleService Event Rules vs Global Event Rules
@RichNavis wrote: Hi Folks, I’m wondering what is the use case for Global Event Rules vs Service Event Rules. Does anyone have any stories/examples/wisdom about when to choose one or the other? Posts:...
View ArticleJIRA integration legacy alternatives
@MatthieuPoncin wrote: Hi! We have been using for months the JIRA Software integration. This integration works with JIRA webhooks and it works very well for our use case: On Jira we have tickets of...
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PagerDuty Summit 2018: Opening Keynote with Jennifer Tejada
@hadijah wrote: Jennifer Tejada and Customer Speakers Guest speakers - Rathi Murthy, SVP/CTO of Gap Inc. and Aaron Levie, CEO of Box, Inc. Watch Posts: 1 Participants: 1 Read full topic
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PagerDuty Summit 2018: Industry Keynote: Incidents as we Imagine Them Versus...
@hadijah wrote: There is a tendency to imagine (or remember!) incidents as unfolding much neater and orderly than they actually are. Events can lead some engineers scratching their heads about what is...
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Pagerduty Summit 2018- Industry Keynote with Patrick Lencioni, Founder, The...
@hadijah wrote: Watch Posts: 1 Participants: 1 Read full topic
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PagerDuty Summit 2018 - PD.ORG With Olivia Khalili
@hadijah wrote: Speaker Olivia Khalili, VP, Social Impact and Corporate Responsibility, PagerDuty Guest speakers — Nancy McGuire-Choi, COO, Polaris; Mateo Manzari, Director of IT, PDC Watch Posts: 1...
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