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10/4/17 PagerDuty 101: Configuration & Responder Training
@aapinyavat wrote: https://www.pagerduty.com/blog/pagerduty-101-training/ Every new user should have the opportunity to learn PagerDuty best practices to ensure that they’re set up for success. While...
View ArticleMax and available user count API?
@Steve_Huitt wrote: Is tehre a REST API that will return the max number of users and the available number of users for an account? If I try to create a user using the API and have reached max user...
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What's New: PagerDuty v4 Integration for ServiceNow
@sean wrote: Today, we’re excited to announce that version 4 of PagerDuty’s certified ServiceNow integration is now available! Many of the new features and functionality included were driven by pain...
View ArticleDesigning a multi-team shared schedule
@ksuzuki wrote: I have two teams, Team A and Team B. Both have simple, single-layer schedules. I would like to modify Team A’s schedule such that Team B covers nights and weekends for Team A. The...
View ArticlePagerDuty UI - Calendar Locale
@cmbuckley wrote: Viewing schedules in the Calendar View works well, but is hardcoded to display first day of the week as Sunday. In ISO 8601 and en-GB locale, Monday is the first day of the week. It...
View ArticleDon't be a bystander, be an Incident Commander! AMA
@rachael wrote: I’m giving my talk “Don’t be a bystander, be an Incident Commander” at a Meetup 10/4/17. You can ask me questions here. Abstract Many organizations have some kind of incident response...
View ArticleAWS CloudWatch Integration: View in AWS Console Link
@smhatre wrote: I’ve integrated one of our services to AWS CloudWatch using the integration as described here => https://www.pagerduty.com/docs/guides/aws-cloudwatch-integration-guide/ The...
View ArticleModernize Your ITSM Environment
@system wrote: The demands on organizations and their applications are changing. Reliability is vital to gaining the trust of users. If an app suffers degraded service, let alone complete downtime,...
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DevOpsDays Hartford 2017
@jcurreee wrote: devopsdays Hartford is coming up next Tuesday & Wednesday @Kelly, @kmoriarty & @pat will be back in the field to give demos, answer your questions, and raffle off a Star Wars...
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Web hooks extensions to MatterMost
@gscottwalters wrote: We are new PD customers and have been experimenting with some of the extensions. We use Mattermost for ChatOps and have been trying to send web hooks to post incident updates to...
View ArticleSelf-signed cert errors
@Dharma_Indurthy wrote: Hopefully you guys are aware, but we’re hitting self-signed cert errors when sending to the events API. { [Error: self signed certificate] code: 'DEPTH_ZERO_SELF_SIGNED_CERT' }...
View ArticleHow Customer Support Teams Can Benefit from Incident Management
@system wrote: When you hear the words incident management, you may think of IT pros managing backend systems. Customer support teams probably don’t come to mind.But in fact, customer support teams...
View ArticleTo Build or To Buy?
@system wrote: The typical techie will face every challenge with a simple question: “Can I build the solution myself?” And often, the question is valid enough that it gets some significant...
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10/18/17 PagerDuty 101: Configuration & Responder Training
@aapinyavat wrote: https://www.pagerduty.com/blog/pagerduty-101-training/ Every new user should have the opportunity to learn PagerDuty best practices to ensure that they’re set up for success. While...
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What is PagerCon Anyways?
@zayna wrote: InceptionOur first annual, internal conference, PagerCon, was held on November 18th, 2015 in San Francisco, followed by another event in Toronto on December 1st, 2015....
View ArticleiOS App Problem
@PaulGoertz wrote: Our initial use of the iOS app for PagerDuty was fine. Then after a time (possibly 5-6 months ago) the app stopped showing the description of our pages. Those of us with Android...
View ArticleAlerts Web UI Problems
@PaulGoertz wrote: Beginning October 10 we noticed that incidents that have been resolved still show a status of “Triggered” on the Alerts page. Furthermore, when we select them (on that page) with...
View ArticleHow to set Low Urgency for Email Integration for a service?
@AmitPandey wrote: Hi Team - How to set Low Urgency for Email Integration for a service? I am able to set up rules for trigger and resolve. Trigger always trigger HIGH urgency incident. I am not able...
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Please help me with alert keys
@grezzer wrote: I have the following alert to create an “Incident”: Subject "SERVICE MANAGEMENT DEVICE DOWN" Body “Critical 10/10/2017 15:17:03 GW-TEST-MPLS-01 Device Down” and I want a similar alert...
View ArticleRiemann integration
@ponyengine wrote: Hi Dears! We want to integrate PD with our riemann. Can we ask u to help us with it? There is our riemann.config: ; -*- mode: clojure; -*- ; vim: filetype=clojure (require...
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