@yishi wrote:
Product Manager on the Analytics Team, based in Toronto.
Born and raised in Shenzhen, China, and now a proud Canadiana.
Very excited to bring PagerDuty Analytics to market and for the opportunity to play a role in our customer’s digital transformation journey!
Posts: 1
Participants: 1
@kvedol wrote:
Hey Everyone. I’m Karim and I joined 3 weeks ago as the Senior Manager for People Systems & Programs. These are exciting times across the org and I’m looking forward to all of the experiences and challenges coming our way.
Posts: 1
Participants: 1
@KISStian wrote:
I realize that Incident Priority is a relatively new feature for PagerDuty and there are likely several enhancements that will be made to it over time. Just in case this hasn’t been considered, it would be nice to allow different teams to establish their own prioritization scheme. Currently, it appears that incident priorities are set for the PD account. However, a single PD account could be setup with multiple teams, and different teams may have different perceptions of incident priority. Maybe at a high level a global prioritization scale is created, but individual team can customize the global setting to their needs.
Posts: 2
Participants: 1
@geeth wrote:
Hello! Geeth from Toronto here!
I’m a happy newbie joining as a technical support specialist in the support team.
Can’t wait to learn more about the products and integrations to fulfill this position.
Feel free to bombard me with information!
Posts: 1
Participants: 1
@KISStian wrote:
My team is currently working on setting up various integrations with PagerDuty such as initiating a PagerDuty incident when a CloudWatch alert is issued. At the same time, automatically creating a Jira ticket and sending a notification to a Slack channel. While working well, we would like to prioritize these incidents and notify others differently based on the severity.
I know that PagerDuty can be set up to have services with High and Low urgency. Therefore, if one of those is triggered, certain types of notifications or escalations can take place. However, can this be based off of Incident Priority? For example, if a P1 is selected when opening an incident, can this trigger an escalation policy, but if a P5 is selected, just open a Jira ticket using the associated integration? We are trying to figure out a way to map incident priority to different types of actions. Is this currently possible?
Also, is it possible to set incident priority when using a service integration like CloudWatch?
Thanks.
Posts: 8
Participants: 3
@ewendel wrote:
We have quite a large team (~20 developers) that have week-long on-call periods.
When developers swap on-call periods, it’s quite tedious to have to create a manual override for every day of that week (a lot of clicks involved per override).
It would be nice to be able to create an override for the entire week (and that’s a monday to monday-week, not starting sunday, like in pagerduty).
Any other tips on how to make this task easier would be appreciated!
Posts: 2
Participants: 1
@tfitch wrote:
We’ve got a little bot that keeps track of who is on call so app engineers can keep track of this in a Slack room.
We’d love to have a PD webhook that fires when the on call schedule or escalation path rotates to a new engineer. This would allow our bot to be told there is someone new on call instead of having to poll if there is someone new on call. This is especially useful when we schedule overrides because out bot only checks who is on call at the regular shift change times.
Thank you,
Tyler
Posts: 2
Participants: 1
@BHumps wrote:
I’m trying to query a list of users by team_ids using PowerShell’s Invoke-RestMethod. Unfortunately, the body, which declares team_ids = is returning an error:
{“error”:{“message”:“Invalid Input Provided”,“code”:2001,“errors”:[“Team ids must be a Array.”]}}
Here’s the code:
<#------------USERS------------#>
$apiRoot = “https://api.pagerduty.com/users”
$headers = New-Object “System.Collections.Generic.Dictionary[[String],[String]]”
$headers.Add(“Accept”, ‘application/vnd.pagerduty+json;version=2’)
$headers.Add(“Authorization”, ‘Token token=InsertTokenHere’)
$body = @{
‘limit’ = ‘100’
‘team_ids’= @(‘PZYAW28’)
}
$contentType = “application/json”
$users = Invoke-RestMethod -Uri $apiRoot -ContentType “application/json” -Method Get -Header $headers -Body $body
$userArray = @()
Foreach ($user in $users.users){
$psObject = New-Object -TypeName PSObject
$psObject | Add-Member -MemberType NoteProperty -Name userName -Value $user.name
$psObject | Add-Member -MemberType NoteProperty -Name userEmail -Value $user.email
$psObject | Add-Member -MemberType NoteProperty -Name userTimeZone -Value $user.time_zone
$psObject | Add-Member -MemberType NoteProperty -Name userRole -Value $user.role
$psObject | Add-Member -MemberType NoteProperty -Name userID -Value $user.id
$userArray += $psObject
}$userArray | Sort userName | Format-Table
When I run this without the team_ids specified in the body, I get results. I also tried:
$body = @{
‘limit’ = ‘100’
‘team_ids’= @(‘PZYAW28’)
} | ConvertTo-JsonWhich stores the following in the $body variable:
{
“limit”: “100”,
“team_ids”: [
“PZYAW28”
]
}But I get this error from PowerShell:
Invoke-RestMethod : Cannot send a content-body with this verb-type.
I appreciate any help!
Posts: 2
Participants: 2
@bipinkrishna wrote:
I would like to have a group of people to be in one On Call Schedule at the same time. How can I achieve this in Pager Duty ?
Posts: 2
Participants: 1
@Lambo wrote:
Hi all, i’m new to working with CET’s. Hoping someone could forward some info in using CET with Zabbix integration.
Need to parse current Zabbix alerts coming in PD and assign values to fields.
Any info out there would be great.
Posts: 3
Participants: 3
@omri_w wrote:
Hello,
Can i send a request URL with a token?For example:
https://api.pagerduty.com/oncalls?time_zone=UTC&include%5B%5D=escalation_policies&escalation_policy_ids%5B%5D=aaa&schedule_ids%5B%5D=bbb&token=cccWhen i use this command with CURL, It works great:
curl -X GET --header 'Accept: application/vnd.pagerduty+json;version=2' --header 'Authorization: Token token=ttt' 'https://api.pagerduty.com/oncalls?time_zone=UTC&include%5B%5D=escalation_policies&escalation_policy_ids%5B%5D=aaa&schedule_ids%5B%5D=bbb'When i try to use the same command as a request URL in the browser, I get 404 error page.
Please advise.
Posts: 1
Participants: 1
@MitchPaschen wrote:
I’d like the ability to name the configuration layers when configuring a schedule instead of just “Layer 1”, “Layer 2”, etc. For us, each layer is a different schedule for a time of day or day of the week someone works.
Posts: 2
Participants: 1
@jmart wrote:
With lots of schedules and escalation policies, and their display taking so much space, it might be nice to have them initially viewed in a collapsed list that can be expanded by item/row on demand.
Posts: 2
Participants: 1
@James_Washer wrote:
From time to time, we’d like to reach out to a coworker with a particular set up skills. i.e. directly “beep” some individual who isn’t currently on call. Is there a way to do this?
Posts: 1
Participants: 1
@ryan.fisch wrote:
Can anyone recommend a good Node.js Client for PagerDuty Events API v2?
Posts: 1
Participants: 1
@ScottBraunstein wrote:
I am looking to see if within the pagerduty mobile apps if New INC can be created. I know you can ACK, Resolve but we are looking to be able to create based on esculation policy.
Posts: 2
Participants: 1
@CyrilIbeka wrote:
How can I modify the content of what pager duty sends out to another app. Currently, this is the format I get from pagerduty and I have to click the link to see the actual content:
Urgency: high Date Opened: July 2, 2018 6:45 PM Escalation Policy: Default Number Of Escalations: 0 Description: link to descriptionIs it possible to configure the Event Details to show as part of the list without having to click the link to see the message?
Posts: 2
Participants: 1
@mattstratton wrote:
Our next guest for the PagerDuty Community AMA is Alice Goldfuss!
Alice Goldfuss is a systems punk currently helping GitHub run their cutting-edge container platform. She loves kernel crashes, memory design, and performance hacks.
![:rainbow:]( ":rainbow:")
Alice has consulted on some books (Docker: Up & Running, Effective DevOps, Site Reliability Engineering vol 2), presented at some conferences (SREcon, Velocity, Container Summit), and run some others (LISA17, DevOps Days Portland).
How This Works
Post your questions to Alice in this thread - we’ll collect them up and Alice will answer them in a live-stream video in early August. Questions should be posted no later than Friday, July 31. You can also tweet your questions for Alice to us via our twitter handle, @pagerduty. Please use the hashtag #pagerdutyama.
In addition to your questions about Alice’s experiences, we encourage you to interpret “AMA” as “Ask My Advice”!
Posts: 1
Participants: 1
@noah wrote:
Hi,
I’m trying to add priority to events created with the Events API V2. The support pages reference that there is API support for this feature.
If you would like to add priority to incidents triggered from a monitoring tool, or using the Events or REST API, you can retrieve the list of priorities for your account using our REST API. You can then include the appropriate priority code when posting the incident.
However, I there is no evidence of this in the API documentation. Is there some way to add priority to events created with the events API?
Thanks,
Noah
Posts: 1
Participants: 1
@DanFoxley wrote:
Is there an infographic or process flow for PagerDuty? There are lots of twists and turns when setting up services, users, and notifications and it would be nice to see it in one graphic.
Dan
Posts: 5
Participants: 3
