@rogatty-bethink wrote:
Hi, it would be great if the information about the new user limits was available somewhere, I mean:
For safety reasons, we temporarily limit what new users can do. You’ll gain new abilities (and badges) as we get to know you.
To be honest, I’m writing this post only to gain ability to send a private message and I’m still not sure if this is enough.
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@gmiranda23 wrote:
Heyo Pagey Fans,
I’m George Miranda, and I’m a Community Advocate at PagerDuty. I’ve been at PagerDuty since 2018, previously at Buoyant (makers of Linkerd), and Chef Software before that. I’m a career infrastructure engineer, former EMT & First Responder, I love complex problems, and I live for automation & finding better solutions. I also like hearing & telling stories.
I’m currently a full-time Digital Nomad. On the personal front, I mostly roam more or less west of the Rockies in the continental United States. But I also do more than a fair amount of domestic & international work-related travel. So chances are, you might find me in an area near your neck of the woods in the near future. Tell me where you are. I’d love to say hello in person.
Engineering aside, I’m an avid outdoorsy person. I’m into hiking, snowboarding, scuba diving, running, yoga, meditation, motorcycles, and travel (obvs). I love chatting about professional and personal interests alike. Hope to get a chance to meet y’all out on the road somewhere.
Cheers!
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@laoh wrote:
Im Lars, Im responsible for the operations of Kofax Inc SaaS offerings. My organization has a global footprint. Im located in the southern parts of Sweden namely Helsingborg (close to Copenhagen). Being in the cloud context offers a lot of exciting and daunting challenges but that is what makes it fun and Im never bored going to work
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@uniserve-stephane wrote:
Hi team,
I have configured Zabbix integration. Test event with PagerDuty agent can be sent out but not with Zabbix alert.
PagerDuty log doesn’t show related problem.
Zabbix Action log shows “OSError: [Ernno 13] Permission denied: '/var/lib/pdagent/outqueue/tmp/xxxxx.txt'”I granted my Zabbix user permission to
/var/lib/pdagentand even/varl/lib/pdagent/outqueue/tmpbut still no luck.Which user should have permission to that folder?
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@Hales8181 wrote:
Hi,
I am a DevOps specialist responsible for developing new processes and better automations. Looking forward to taking part in the PagerDuty community
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@Hales8181 wrote:
Most of our users are members of multiple schedules, and when they are going on vacation, they are having to create overrides for schedules, which makes it a little time consuming, and often schedules get missed. It would be useful if you were able to apply the same override to all schedules that the user is a member of.
I appreciate that I could probably do something with the API to achieve this, but think that it would be great if this was inbuilt.
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@Waldo_G wrote:
I used to be a productive member of society, but now I’m a tech evangelist for Datadog, a complementary product.
Over my nearly 20 year career in tech, I’d never been as pleased using something that was specifically designed to interrupt me or wake me up as PD.
I’ve never worked at PagerDuty, but I’ve been universally impressed by and adore many of the people who do.
Feel free to reach out to say hi or offer hugs when you see me at the next conference!
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@framirez wrote:
I’m Francisco, Observability Engineer. I on-boarded PagerDuty at our company over winter into the 1st quarter of 2019. It’s been a great experience since.
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@benvon wrote:
As a user, I have my notification preferences set in such a way as I find most useful for ensuring that I don’t miss any PD alerts. This will include text messages, app pushes, phone calls to multiple phones at various points.
This works well when I’m on call. If I don’t get the initial push notification, I’ll get the text message or phone call a minute or two later. This has been very successful for me.
However, when I am called into an incident via an escalation, all of my notification methods go off at the same time. Not only is it loud and annoying, it makes it impossible to reply to any one of them as they compete for the foreground on my devices.
Escalation notification really should follow the same notification rules I have set in my user preferences.
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@hari319 wrote:
Hallo, As i am new in pager-duty, I am creating a incident using Event API V2 using JavaScript.
my code :
const fetch = require(‘node-fetch’)
const main = async () => {
const Incident = (await (await fetch(’/incidents’, {
method: ‘POST’,
headers: {
‘Content-Type’: ‘application/json’,
‘Accept’: 'application/vnd.pagerduty+json;version=2 ',
‘From’: ‘blabla.com’,
‘Authorization’: ‘Token token=H6eo’
},
body: JSON.stringify({
“incident”: {
“type”: “incident”,
“title”: “The server is on fire 500.”,
“service”: {
“id”: “PZF3”,
“type”: “service_reference”
},
“escalation_policy”: {
“id”: “PQ4”,
“type”: “escalation_policy_reference”
},
“incident_key”: “1”,
“body”: {
“type”: “incident_body”,
“details”: "A disk is getting full on this machine. "
},
}
})
})).json())console.log(Incident)}
main().catch(err => console.log(err))The incident is create first time successfully. if the incident is coming same as like above second time, it show an error.
error second time:
Same error if I provide “dedup_key”: “1” in body.
{ error:
{ message: ‘Arguments Caused Error’,
code: 2002,
errors:
[ ‘Open incident with matching dedup key already exists on this service’ ] } }As i ask support, they provide me an documentation of event Management //support.pagerduty.com/docs/event-management, where its mention using same incident key, we can merge same incident in one automatically. but it haven’t worked out for me !
Please let me know, where I am wrong!
Best Regards
Harsh
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@hedrickbt wrote:
Would it be possible to add voice response for phone calls?
It seems like about 1/3 of the time I am being paged, I am in a car. It would be great if I could say the number instead of having to type it in.
Otherwise, I have to pull over in the middle of the daily commute in order to acknowledge or resolve the issue.
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Participants: 1
@DonaldKallman wrote:
Automation Solutions Architect from Boca Raton, FL checking in.
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@FMcgee wrote:
I see a couple topics on this but they are closed or dead. I want to bump this topic. We have been using PagerDuty with slack integration for some time but we are consolidating our multiple communication platforms and have made the decision to move to Microsoft Teams. There is no comparison that can honestly be made between the Slack and Teams integrations. The Teams integration is very lacking. Simply put, can we get a teams integration that is comparable to the Slack integration? I see competitor offerings with this functionality and would honestly like to stay with PagerDuty.
The Teams connector for PagerDuty doesn’t give enough info in the message. Our team members have to click into PD to see any meaningful info which is a big process change and productivity slow down. I’ve tried to use the Channel email feature of teams but there are limitations to that as well. When notifications stack up, a single message is posted with X triggered events. There is an auto resolve feature but no auto acknowledge feature. If my teams integrations user posts a message and then another team member clicks the URL and acknowledges the incident there is no post back to the channel to update other team members. The same can be said for resolutions.
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@jgunderson wrote:
HI All, I am in my second day on the devops advocate team here at pagerduty, I am very excited to get to know everyone!! I am an Idaho native and currently live in Boise. I am also the founder and core organizer of DevOpsDays Boise, which is in our fourth year. I have a 16-year-old son, Joey. When I am not working I am most likely backpacking, skiing or making jewelry out of circuit boards.
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Participants: 2
@drabowitt wrote:
Hello All, one of the features I would really enjoy having as a Major Incident Commander is an Incident Commanders Command Panel.
When a Major Incident occurs I would be able to go into PagerDuty select the incident of question and be presented the panel. In the panel I would see the following
Status Block
- Status
- Incident Start Time
- Reported Time
- Incident End
- Time counter since incident started
- Time counter since last stakeholder communication sent
- Time counter since last action reported
Incident Summary Block
- Incident Number
- Call Bridge #support
- Code for call bridge
- Config Item (this means linking to my CMDB)
- Priority assignment
- Reporting Team/Individual/Service
- Summary
RESOURCE ENGAGED BLOCK
- A listing of who is engaged and when
SYMPTOMS
- Log of symptoms reported
- User Symptoms
- Technical Symptoms
ACTIONS BLOCK
- A list of actions taken and when
INCIDENT HISTORY BLOCK
A running log of incident history
- Example Tech #1 writes to the PagerDuty incident ticket or Chat log #ActionTaken: Updated bios setting which then would be recorded into the incident history
CAUSE AND RESOLUTION BLOCK
- Cause Theory - Not quite sure how to implement this yet
BTW: This would all feed into the postmortem document that I posted on early today.
Also important that the panel pulls from multiple resources such as Chat Channels and entries by other respondents into the “incident” itself.
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@NicklesLee wrote:
If any of you happen to be in London, we’re hosting an engineering meetup at our Aldgate office, with the talks having a bit of an SRE orientation to them.
If you’re at all interested in going, you can check out the event page at https://uberincidentmanagementmeetup.splashthat.com/. If you do want to attend, please RSVP sooner rather than later so we have an idea of how many people are going!
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@marionclelland wrote:
Hello! We have a number of alerts that come through from different email systems that we cannot modify. The subject lines of the emails start with lots of useless information and then end with something helpful and identifiable. What I would really like to do is strip the garbage text off the front and then start the Incident title with the helpful text. I’ve taken a look through the PD docs but cannot find anything that describes how to do that. Is it possible?
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@agonser wrote:
Join us at PDConnect London on June 12 to learn about driving revenue, improving customer experience, and mitigating business disruption. Register now for the most valuable European event on realtime-ops in 2019.
The event is close to selling out, so sign up now: https://t.co/qZkHaVW5JC
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@AdamGaudry wrote:
Hi there
I am trying to find the best way of creating reports in Google Sheets. I have been looking at the reporting csv that can be downloaded, which is mentioned in this post: Reporting: Analyzing common incidents, trends, and patterns
However, downloading this appears to be a manual process. Is there an automated way of doing this via your API or any other means?
I like the spreadsheet because it gives a good baseline of metrics that I was after anyway, and avoids the need to format the json into a csv that can be read by Sheets.
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