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"What Is an Escalation Policy" in Escalation Policies - comment added by Rishi Pande

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Can you please document a scenario here? It is very important to explain what the "Escalate after XX minutes" actually means.

In the example figure above, what it means is that if the Primary On-Call Schedule does not acknowledge the incident in 30 minutes, it will get escalated to Jason Collison (this is based on the Escalate after field next to Primary On-Call). Since the figure above has 30 minutes as an example again, that means that if Jason doesn't respond in 30 minutes, it will get escalated - only this time, back to Primary On-Call.

I would love the PD folks to post a better scenario so that people don't make any basic mistakes about this while setting  up escalation policies. :)


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