@puneetarora wrote:
Under my service, I see two settings that have the notion of “escalation”
“Escalation Policy” and “Responder Notifications”. I see that I can define how/when things escalate in the “Escalation Policy”, but there is also a “do not escalate” option under “Responder Notification”, which seems contradictory if I have chosen an “Escalation Policy” which has the possibility of escalation. Could someone explain how the two settings work together when at odds?
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