@PeterBaird wrote:
Hi there,
Not sure if this is possible but any assistance gratefully received:
I want to have 2 people on call and for them to share the alerts that come in, in a turn-about fashion.
Ie:
Incident 1 (I1) comes in, a notification is sent to Person 1 (P1).
Incident 2 (I2) comes in, a notification is sent to Person 2 (P2).Also, if person P1 does not respond to the initial alert for I1 then it should escalate (after 15 mins) to P2.
I read the following in the knowledge base which make be believe this is not possible: “Only one user per schedule can be on-call at a time”.
So, am I correct in presuming this is not possible or is there a way of doing it?
Cheers,
Peter
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