@bostonsnow wrote:
Hello,
In the PagerDuty App for ServiceNow, is it possible to configure an Inbound Field Rule to change the Assignment Group on an Incident and also clear the value in the Assigned To field upon page Acklowledgement? I have a rule configured that will change the Assignment Group no problem. However, I created another rule to blank out the Assigned To field but the Default Value field is mandatory and requires that text be entered.
Thanks!
Mike
Posts: 2
Participants: 2