"Scheduling Layers" in On-Call Schedules - comment added by Ryan Hoskin
Hi Ramin,The reason that the morning shift is rotating in the middle of the shift is because of the "Step 3: Effective Date for Changes" setting. In your screenshot, what that means is that your...
View Article"What Is an Escalation Policy" in Escalation Policies - comment added by Ryan...
Hi Ramin,Please contact us at support@pagerduty.com so that we can assist you with your configuration.
View Article"Sending a Test Alert" in Alerts - comment added by Chris H
So in order to test that delivery is working to one of my contact methods while I'm not on call, I have to create a new test service, which requires a new test escalation policy, and then I have to...
View Article"Sending a Test Alert" in Alerts - comment added by Ryan Hoskin
Hi Chris,I wish I had a better answer for you, but yes, unfortunately that's correct. We'll likely be adding in that functionality although I don't have an estimated release date. I'll make sure to...
View Article"Sending a Test Alert" in Alerts - comment added by Chris H
Thanks for the quick reply. I was able to successfully send the test, but it sure would be nice to be able to check each one of my notification methods without creating all the intermediate steps.
View ArticleWhy is multi-user alerting limited to 10 users?
Mulit-user alerting alerts multiple users at once when an incident is triggered. Multi-user alerting can be set-up under an escalation policy to alert up to 10 users or schedules at the same time.Why...
View ArticleWhat's the minimum amount of time that you can have between escalations?
Within an escalation policy, you can set-up escalation time-outs. These escalation time-outs escalate a triggered incident to the next user or on-call schedule after the incident has been in the...
View ArticleFlowdock Integration Guide
Please access the Flowdock Integration Guide for directions on how to use PagerDuty to post updates in your Flowdock flows.If you have any questions on setting this up please reach out to us at...
View ArticleTestomato Integration Guide
Please access the Testomato Integration Guide for directions on how to use Testomato to trigger incidents within PagerDuty.If you have any questions on setting this up please reach out to us at...
View ArticlePagerDuty Apple Push Notifications Troubleshooting Guide
General advice for configuring notifications with PagerDutyAccording to Apple's official documentation, push notifications are only delivered on a "best effort" basis. It's important to always have...
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Creating a Generic Email Service
PagerDuty integrates with a number of different monitoring tools. Otherwise, we integrate with any monitoring tool (even in house solutions) using our Generic Email Integration. For detailed...
View Article"Mobile Apps Version 2 Walkthrough" in Mobile Applications - comment added by...
How can I set a custom ringtone? My Android only allows me to choose from the defaults but I prefer to hear a really loud alarm wav file I've got on my phone. How do I get it to become an option under...
View Article"Mobile Apps Version 2 Walkthrough" in Mobile Applications - comment added by...
Hi Jonathan, Here is a link from our blog on how to change the sound notifications on your Android device:http://blog.pagerduty.com/2013/04/custom-android-notifications/If you have further questions...
View ArticleSingle Sign-On
On April 24, 2014, PagerDuty released Single Sign-On (SSO) for Enterprise Customers.What is Single Sign-On?With Single Sign-On, you can can:1. Revoke User Access: When an employee leaves the company,...
View Article"Exporting Your Personal On-Call Schedules to Gcal/iCal/Outlook" in On-Call...
I created a override in pagerduty schedule, but this change does not synced to my google calendar. Is that a bug or what should I do?
View Article"Exporting Your Personal On-Call Schedules to Gcal/iCal/Outlook" in On-Call...
Hi Tong, With Google Calendar syncs, it may take up to 24 hours for Google Calendar to recognize the update to the on-call schedule in PagerDuty.If you do not see the change in your Google Calendar...
View Article"Exporting Your Personal On-Call Schedules to Gcal/iCal/Outlook" in On-Call...
Thank you, Alexis. Yes, it is get updated about 12 hours later.
View ArticleTroubleshooting SMS Notifications
SMS alerts are a great way of receiving (and responding to) PagerDuty’s incident notifications. While SMS provide great usability and convenience, users may encounter problems preventing them from...
View Article"What is PagerDuty" in PagerDuty Basics - comment added by Ryan Tsukamoto
Is this page supposed to contain something?
View Article"What is PagerDuty" in PagerDuty Basics - comment added by Ryan Hoskin
Hey Ryan, it's supposed to show http://www.youtube.com/embed/hz8CbIG-fGk. I'll see what's wrong with it.
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