"Incident Reports" in Reports - comment added by Nei Rauni Santos
Nice feature Ariel. I would like to see it too.
View Article"Severity-Based Alerting" in On-Call Schedule Examples - comment added by Nei...
It would be nice to have a feature that I would call filters, which you can intercept the income incident and filter it.With this you could have some setup like this:Scalation Policy Nagios - Critial...
View Article"Putting a Service in a Recurring Maintenance Mode" in Services - comment...
+1 on the UI request.
View ArticlePagerDuty Apple Push Notifications Troubleshooting Guide
General advice for configuring notifications with PagerDutyAccording to Apple's official documentation, push notifications are only delivered on a "best effort" basis. It's important to always have...
View Article"Mobile Apps Version 2 Walkthrough" in Mobile App - comment added by Jonathan...
How can I set a custom ringtone? My Android only allows me to choose from the defaults but I prefer to hear a really loud alarm wav file I've got on my phone. How do I get it to become an option under...
View Article"Mobile Apps Version 2 Walkthrough" in Mobile App - comment added by Alexis Chu
Hi Jonathan, Here is a link from our blog on how to change the sound notifications on your Android device:http://blog.pagerduty.com/2013/04/custom-android-notifications/If you have further questions...
View Article"Mobile Apps Version 2 Walkthrough" in Mobile App - comment added by Ryan Hoskin
For anyone following this article, you can now customize your push notification ringtones in both iOS and Android: http://blog.pagerduty.com/2014/06/custom-alert-sounds-now-available-for-ios-and-android/
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How do I create my first alert?
This guide discusses everything you need to know to set up your PagerDuty profile and receive your first alert. After reading this guide you should be familiar with the following topics:Setting up your...
View ArticleSample API Scripts
The PagerDuty support team has put together a few sample scripts in a variety of languages that you can use to interact with the PagerDuty API. They can be found here:...
View Article"Responding to SMS and Phone Alerts" in Alerts - comment added by php
If the alert is being cleared by the system just afterwards (which can happen when a system recovers without intervention) - do I also get a phone notification?
View Article"Responding to SMS and Phone Alerts" in Alerts - comment added by Alexis Chu
PagerDuty sends alerts based on triggered incidents. If an incident has been resolved--either automatically through the API or manually by a user--notifications and alerts will not be sent. You can...
View Article"Understanding PagerDuty User Roles" in Users - comment added by Yonah Russ
We could use a finance role with access to update billing details and see invoices.
View Article"Configuring On-Call Hand Off Notifications" in Users - comment added by Ed...
Please allow more time settings for the notification instead of just "immediately".
View Article"Configuring On-Call Hand Off Notifications" in Users - comment added by Ryan...
Hi Ed, That's coming soon, so stay tuned!
View ArticleMicrosoft System Center Operations Manager (SCOM)
Microsoft System Center Operations Manager can trigger PagerDuty incidents via email or by using PowerShell to hit our integration APIHere's a sample PowerShell script to hit our API:Param (...
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When should I use Multi-User Alerting or Single-User Alerting?
Multi-User Alerting is the ability to alert multiple users (up to 10 users/schedules) at once when an incident has been triggered within a service. Multi-user alerting looks like this in an escalation...
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Easy Overrides: Click on a User in the Calendar
The quickest way to create a schedule override is to click directly on the user's schedule that needs to be changed. Doing this will pre-populate the override window with the effective dates and times,...
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Override vs Maintenance Mode
What is an override, and when should I use it?An override is used to make a one-time change to an on-call schedule. You'll want to use an override when someone is out sick or on vacation and you want...
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Why can't I add a user?
There are 2 reason why you may not be able to add a user on your account1) You do have have the permission to add a user based on your user role.2) There are User Limits set on your account.1)...
View ArticleWhy isn't my phone being recognized under Contact Methods?
After installing the PagerDuty app on your mobile device and logging in, your device should appear as a Push Contact Method under your profile. If you do not see your device listed as a Push Contact...
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