Live Office Hours With a PagerDuty Solutions Consultant
@hayleyneal wrote: Need help getting started? Have questions about how to best implement PagerDuty for your teams? Spend some time with our experts, ask questions, and learn all you need to get...
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PagerDuty for Crisis Management - Expert Office Hours
@hayleyneal wrote: CommunityPageAdsCrisisManagement1200×630 579 KB Whether you’re setting up a crisis management team on the fly or you need to mobilize a response to COVID-related issues as they...
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Setting Up A Virtual NOC - Expert Office Hours
@hayleyneal wrote: CommunityPageAdsVirtualNoc1200×630 404 KB When running a NOC that manages distributed systems from distributed remote locations, a key challenge for teams is collaborating quickly...
View ArticleAPI to Export MTTA/MTTR
@fausto.ruvalcaba wrote: We need a way to automate Mean time to Acknowledge and mean time to resolve. The goal would be to have MTTA/MTTR data available through the API, and allow us to call it and...
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Changes coming to PagerDuty app IDs
@jbaldo wrote: Hello , I’m a product manager working on app development tools at PagerDuty. I’m posting this to let you know that we’re making an operational improvement that requires us to change...
View ArticleIncident didn't fired at pager duty end.
@GowraviMurthy wrote: Hi Team, We have integrated pager duty with Prometheus and at the receivers we have added the service key as well however even though we can see alerts at Prometheus end, alerts...
View ArticleNagios alerts
@agoradkar wrote: Hello All I have to do is send some host alerts to PagerDuty, not all Nagios alerts. How can I do that? Posts: 1 Participants: 1 Read full topic
View ArticlePermissions control for creating jira issue from pagerduty
@Yulii wrote: Hi, Currently all the pagerduty users are able to trigger creating jira issue from menu ‘More actions > Create jira issue’ from pd incident when pagerduty - jira server integration...
View ArticleOn-call handoff notifications on a per schedule basis
@Rob_Smith wrote: Our folk are generally on multiple schedules. For example, individual 8-5 ones that everyone is on during work hours so we all get alerted if a server catches fire and a separate one...
View ArticleSURVEY: Teams Experience in the Mobile App
@jwpolo wrote: Hello PagerDuty Community! We’re doing some research to better understand how users interact with their teams and the Teams functionality in PagerDuty’s mobile app. So if you use...
View ArticleEvent Ruleset Disappeared
@RaOsolage wrote: Hi, all! I created an event ruleset a few months ago. Al of a sudden, it’s not showing up on the web UI anymore. I know it’s working, because not all emails are escalating to pages,...
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Trying to create first Business Service: Circular Dependencies error even...
@AlexandreTessier wrote: Hello, We are just getting started testing business services. We have an empty business service and are trying to add one technical service as its dependency. However, we get...
View ArticleSplunk Integration - Event Routing from Splunk
@ing-acampbel wrote: Hi all, I have installed the PagerDuty App on Splunk and configured an integration on a specific service but the alerts aren’t flowing yet. When creating an alert in splunk and...
View ArticleConference field not available while adding responders through API
@Khyati wrote: Hello, I am trying to add responders through API. There is no documentation for adding Conference fields while adding responders through API, while from UI it is available. Is this API...
View ArticleEscalate Event cannot be read
@Khyati wrote: Hello, I am able to escalate an incident through API. But is there any way I can read an escalate event. That is, I can know that an escalate event was triggered. Is there any API for...
View ArticleResponse Play event cannot be read
@Khyati wrote: Hello, I am able to run a response play through API. But is there any way I can read a response play event when it is triggered. Is there any API for that? If not, then any other way I...
View ArticleAdd relational links to API response headers
@RD wrote: Hi, Given the beautifully formatted API pagination, I was surprised by the lack of Relational Links per RFC 5998. Due to this absence, certain API clients can not “intelligently” parse...
View ArticleDisable escalation policy restart
@JustinFarmiloe wrote: Hi Is there a way to stop an escalation policy restarting if an incident isn’t acknowledged by anyone after the specified number of repeats? We have a situation where we’d like...
View ArticleSnooze event cannot be read
@Khyati wrote: Hello, I am able to snooze an incident through API. But is there any way I can read a snooze event when it is triggered. Is there any API for that? If not, then any other way I can do...
View ArticleHow to trigger 'snooze until' from API
@Khyati wrote: Hello, I want to trigger snooze event from API. But, according the API documentation, we can only pass ‘Duration’ to trigger a snooze event. How to trigger the snooze event for ‘Snooze...
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